Terms and Conditions

Article 1 – Definitions

In these terms and conditions, the following definitions apply:

Withdrawal period: the period within which the consumer can exercise the right of withdrawal;

Consumer: the natural person who is not acting for purposes related to their trade, business, craft, or profession and who enters into a distance contract with the entrepreneur;

Day: calendar day;

Duration contract: a distance contract relating to a series of products and/or services, the delivery and/or purchase obligation of which is spread over time;

Durable medium: any means that enables the consumer or entrepreneur to store information addressed personally to them in a way that allows future consultation and unchanged reproduction;

Right of withdrawal: the possibility for the consumer to withdraw from the distance contract within the withdrawal period;

Entrepreneur: the natural or legal person who offers products and/or services remotely to consumers;

Distance contract: a contract concluded within the framework of an organized system for the remote sale of products and/or services by the entrepreneur, using exclusively one or more means of distance communication up to and including the moment the contract is concluded;

Means of distance communication: any means that can be used to conclude a contract without the consumer and entrepreneur being simultaneously present in the same place;

General Terms and Conditions: the present General Terms and Conditions of the entrepreneur.

Article 2 – Identity of the Entrepreneur

Company name: VALERE VION
Chamber of Commerce number: 76751570
Trade name: Valere Vion
VAT number: NL003113944B11
Customer service email: support@valerevion.com
Business address: Netherlands, Sterreschans 2, 1567CR Assendelft

Article 3 – Applicability

These general terms and conditions apply to every offer made by the entrepreneur and to every distance contract and order concluded between the entrepreneur and the consumer.

Before the distance contract is concluded, the text of these general terms and conditions will be made available to the consumer. If this is not reasonably possible, it will be indicated before the contract is concluded that the terms and conditions can be inspected at the entrepreneur’s premises and will be sent free of charge to the consumer upon request.

If the distance contract is concluded electronically, the text of these terms and conditions may, in deviation from the above, be made available electronically in such a way that the consumer can easily store them on a durable medium. If this is not reasonably possible, it will be indicated where the terms can be accessed electronically and that they will be sent free of charge electronically or otherwise upon request.

If, in addition to these general terms and conditions, specific product or service conditions apply, the above paragraphs apply accordingly. In case of conflicting conditions, the consumer may always rely on the provision most favorable to them.

If one or more provisions of these terms and conditions are declared null or void, the remainder of the agreement and these terms will remain in force. The provision concerned will be replaced by mutual agreement with one that most closely reflects the original intent.

Situations not covered by these terms and conditions shall be assessed “in the spirit” of these terms and conditions.

Ambiguities regarding interpretation shall also be interpreted “in the spirit” of these terms.

Article 4 – The Offer

If an offer has a limited validity period or is subject to conditions, this will be explicitly stated.

The offer is non-binding. The entrepreneur has the right to change and adjust the offer.

The offer contains a complete and accurate description of the products and/or services offered. The description is sufficiently detailed to enable the consumer to properly assess the offer. If images are used, they are a truthful representation. Obvious errors do not bind the entrepreneur.

All images, specifications, and information are indicative and cannot lead to compensation or contract dissolution.

Product images reflect the products as accurately as possible, but exact color representation cannot be guaranteed.

Each offer contains sufficient information to clarify the rights and obligations attached to acceptance, including:

  • Price excluding customs duties and import VAT (these are at the customer’s risk)

  • Shipping costs

  • Method of contract conclusion

  • Whether the right of withdrawal applies

  • Payment, delivery, and execution methods

  • Validity period of the offer

  • Communication costs (if applicable)

  • Whether the contract is archived and how to access it

  • How the consumer can check/correct data

  • Available contract languages

  • Applicable codes of conduct

  • Minimum contract duration

Optional: sizes, colors, materials.

Article 5 – The Contract

The contract is concluded when the consumer accepts the offer and meets the conditions.

If accepted electronically, the entrepreneur will confirm receipt immediately. Until confirmed, the consumer may cancel.

The entrepreneur ensures secure electronic data transfer and a safe web environment.

The entrepreneur may assess the consumer’s ability to meet payment obligations and may refuse orders with justification.

The entrepreneur provides the consumer with:

  • Business address for complaints

  • Withdrawal conditions

  • Warranty/service information

  • Article 4 information (if not already provided)

  • Termination conditions for long-term contracts

Contracts are subject to product availability.

Article 6 – Right of Withdrawal

Consumers may withdraw within 14 days without reason.

The period starts the day after receipt.

The consumer must handle products carefully and return them in original condition.

Notification must be made within 14 days, and return within 14 days after notification.

Failure to do so makes the purchase final.

Article 7 – Costs in Case of Withdrawal

Return costs are borne by the consumer.

Refunds are issued within 14 days after return or proof of return.

Article 8 – Exclusion of the Right of Withdrawal

Exclusion is possible only if clearly stated.

Applies to:

  • Custom-made products

  • Personal items

  • Perishable goods

  • Financial market-dependent goods

  • Newspapers/magazines

  • Opened software/audio/video

  • Hygiene products with broken seal

Also applies to certain services (e.g., travel, catering, gambling).

Article 9 – Price

Prices will not increase during the validity period, except for VAT changes.

Variable pricing may apply for financial market fluctuations.

Price increases after 3 months are only allowed under conditions.

Delivery may occur outside the EU, making import VAT applicable.

Printing errors are not binding.

Article 10 – Compliance and Warranty

Products must conform to the contract and legal requirements.

Warranty does not affect statutory rights.

Defects must be reported within 14 days.

Warranty is void if misuse or unauthorized modification occurs.

Article 11 – Delivery and Execution

Orders are handled with care.

Delivery is to the provided address.

Execution occurs within 30 days unless agreed otherwise.

If unavailable, substitutes may be offered.

Risk transfers upon delivery.

Article 12 – Duration Contracts

Consumers may terminate contracts with notice (max. 1 month).

Automatic renewals are restricted.

Contracts over 1 year can be terminated after 1 year.

Article 13 – Payment

Payment must be made within 7 working days.

Errors must be reported immediately.

Non-payment may incur reasonable costs.

Article 14 – Complaints Procedure

Complaints must be submitted within 7 days.

Response within 14 days.

Unresolved complaints become disputes.

Article 15 – Disputes

Dutch law applies.

Article 16 – CESOP

Payment providers may record data in the European CESOP system under updated VAT regulations.